Frequently Asked Questions

Everything you need to know about shopping with Betsey Johnson.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a confirmation email with a tracking number to follow your package's journey.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Do you offer international shipping?

Yes, we ship to many countries worldwide! International shipping rates and delivery timelines vary by location and will be calculated at checkout.

How do I care for my Betsey Johnson handbags and apparel?

To preserve the unique embellishments and fabrics, we recommend following the specific care instructions on the inner garment label. Most of our novelty handbags should be spot-cleaned only with a soft, damp cloth.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.

Can I change or cancel my order after it has been placed?

Because we work quickly to get your order to you, we have a very short window for changes. Please contact our customer service team immediately, and we will do our best to assist you before the order is processed.